Frequently Asked Questions

Find information on tickets, booking conditions, opening hours, requirements and ticket collection.

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How and when will I receive my tickets?

What do the tickets include?

What does the guided tour include?

What does the private tour include?

What does the VIP tour include?

What is the difference between the VIP tour and a standard guided tour?

What does the combined ticket include?

What does the ticket with access to an additional area include?

Is the official admission to the Vatican Museums included in this price?

What does the guided tour of the Vatican Museums and the Sistine Chapel include?

Does admission to St Peter’s Dome include use of the lift?

Is transport between the Vatican Museums and St Peter’s Basilica included?

Which areas of the Colosseum are included in the combo?

Is the audio guide available for combined bookings?

What are the advantages of booking with Feel The City compared to other websites?

Can I change or cancel my booking?

Can I exercise my right of withdrawal?

What payment methods can I use?

What should I do if an error occurs during payment?

I haven’t received the confirmation or the tickets – what should I do?

Can I take the tickets with me in digital format?

Why do I have to provide the visitors’ details?

What documents do I need to gain entry?

Where should I meet the guide before the tour begins?

How many people can take part, and can the tour be tailored to our needs?

How and when do you gain access to the additional area during the visit?

Is the site accessible to people with reduced mobility?

How far in advance should I arrive?

Where should I meet the guide before the tour begins?

On which day and at what time is the Papal Audience held?

How does the experience continue after the Papal Audience?

Where should I collect my tickets and start the Papal Audience and Dome experience?

Can I change the selected time slot for visiting the Vatican Museums?

What should I wear to visit the Vatican Museums and St Peter’s Basilica?

Do you have to go through security checks to gain entry?

Can I enter with rucksacks or luggage?

What happens if the site is closed on an exceptional occasion?

How does the audio guide work and in which languages is it available?

What do I need to use the audio guide during the visit?

How long does the guided tour last and in which languages is it available?

Will the guide be accompanying our group exclusively?

How long does the tour last and how many people are in the group?

Do the visits to the various monuments take place on the same day?

How long do I need to complete the combined ticket?

How long does the visit to St Peter’s Basilica and the Dome take?

How long do I need to complete all the visits in the combo?

Can I visit the Colosseum and the Vatican Museums on different days?

Can I take photographs during the visit?

Do I have to climb stairs even if the ticket to the Dome includes lift access?

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